Returns Made Simple
Refund & Cancellation Policy
At Oneline, we strive to ensure your satisfaction with every purchase of our nutraceutical products. Our Refund & Cancellation Policy outlines the procedures and terms governing refunds and cancellations to provide clarity and transparency for our valued customers.
Cancellation Policy:
You may cancel your order within [insert cancellation timeframe] hours of placing it, provided that the order has not yet been processed for shipment. To cancel your order, please contact our customer service team immediately with your order details. Orders that have already been processed cannot be canceled and will be subject to our Refund Policy.
Refund Policy:
We offer refunds for eligible returns in accordance with the following conditions:
- Product Returns: If you are not completely satisfied with your purchase, you may return the product(s) within [insert return timeframe] days of receipt for a refund. The product(s) must be unopened, unused, and in their original packaging to qualify for a refund.
- Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact us within 14 days of receipt to arrange for a return and refund or replacement.
- Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 30 business days.
Non-Refundable Items:Please note that certain items are non-refundable and ineligible for return, including:
- Products that have been opened, used, or damaged by the customer.
- Products that are not in their original packaging or are missing components.
- Products purchased during promotional or clearance sales.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as sending the wrong product or a defective item. We recommend using a trackable shipping method and ensuring your return package to ensure its safe arrival.
Contact Us:
If you have any questions or concerns regarding our Refund & Cancellation Policy or need assistance with a return or refund, please contact our customer service team at 009714- 5485666. We are here to assist you and ensure your satisfaction with every purchase.